info@cherishwildbirdfood.uk

Terms and Conditions

The following terms and conditions apply to all orders for the purchase of goods from this  website (cherishwildbirdfood.uk). All National trust branded goods sold from the website are sold under license from National Trust (Enterprises Ltd) by Cherish Wild Bird Food. You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer. We advise you to print and keep a copy of these terms and conditions for your records.

Purchasing

The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase.

As we occasionally review and improve the design of our packaging, some packaging may vary slightly from descriptions on this website.

When you submit your order you are allowing Cherish Wild Bird Food Ltd to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.

Our Returns Policy

Our no quibble 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, appropriately resealed and we will issue a full refund for the price you paid for the item including the delivery charge. We will not refund any costs incurred in returning an item.
This returns policy does not affect your statutory rights.

Items returned under the 14-day returns guarantee

If there has been no error on our part, under our returns policy we will refund only the cost of the item and outward delivery charge. We will not refund the cost of return postage.

Consumer Contracts Regulations

By law, customers located in the European Union have the right to withdraw or cancel the contract within fourteen days from the day after the date of delivery. You can contact us by email about your cancellation at returns@cherishwildbirdfood.uk or simply return the item to us securely including the delivery note, your order number and your name. Returns should be made to the following address:

Cherish Wild Bird Food, Synergy House Lawson Street, North Shields, Tyne & Wear NE29 6TG

To ensure the safe return of your items and the correct allocation of the items against your account at our fulfilment centre, please follow the guidelines below:

  • Please include a copy of delivery note
  • Please indicate why you are returning the item.
  • If you no longer have the delivery note, please include a piece of paper with the name of the person who ordered the items, their email address, the order number and the reason for the return.
  • Please ensure that any items to be sent back are returned securely. Cherish Wild Bird Food cannot be held liable for returned items which do not reach us.
  • Obtain a certificate of postage from Post Office as proof of return.

Return a Damaged, Defective or Incorrect Item

If the item was damaged in transit

  • If you take delivery of a Cherish Wild Bird Food package and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange or a refund.

If the item is defective

  • You have the right to return a faulty item within a reasonable period of time. Please keep any warranty information that accompanies your item as this may be needed should there be a fault.

If we sent you an item you did not order (an “incorrect” item)

  • As soon as you find out we have sent you an incorrect item, send the incorrect item back to us and we will ensure you are refunded in full including the cost of returning the item or a replacement will be sent. You are also entitled to cancel the item and we will refund all costs including the cost of returning the item.

Items returned because they are damaged, defective or incorrect

  • If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs.

Copyright

The contents of this site are the property of Cherish Wild Bird Food, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of the online shop, without the prior permission of Cherish Wild Bird Food, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

Company details and address

Cherish Wild Bird Food Ltd,

5 Moorland Way,

Cramlington,

Northumberland

NE23 1WE

Registered Company No. 9653584 (registered at Companies House, Cardiff 23rd June 2015)

For any queries or complaints about goods or services, please contact us, write to us at the above address, or email info@cherishwildbirdfood.uk or call 03330124074

Security

When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our e-commerce team.

To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock.

When submitting your order you are confirming to purchase goods and allowing Cherish Wild Bird Food to use your personal details for the purpose of supplying goods.

Special offers and discounts

Offers requiring a code to be quoted in the shopping basket are limited to one offer per order. Special Offers and discounts may be withdrawn by Cherish Wild Bird Food without prior notice.

Product specific offers are only available while stocks last.

Where a minimum spend amount is required to qualify for an offer, this is calculated on the basket sub-total (after any other discounts have been applied and excluding postage costs).